Grievance Redressal & Escalation Process

FINWIZZ Retail Finance Private Limited (FRFPL) is committed to resolving customer grievances promptly and fairly. Customers may register complaints through the channels below and escalate them if required.

Level 1 – Customer Support / Complaint Desk

• Department name (Customer Care / Grievance Cell)
• Email ID : customerwecare@saralloan.com
• Contact No : +91-9175165651
• Postal address : 301, Vikaram Goldmine, Off F.C. Road, Pune- 411004, Maharashtra (india)
• Expected resolution timeline (7–15 days)

Level 2 – Escalation to Nodal Officer

For cases not resolved at Level 1

Write to Nodal Officer

• Name of Nodal Officer : Ms. Priyanka Gohel
• Designation : Company Secretary
• Official email ID : priyanka.gohel@saralloan.com
• Office address : 301, Vikaram Goldmine, Off F.C. Road, Pune- 411004, Maharashtra (india)
• Escalation timeline : (7 days)

Level 3 – Escalation to Principal Nodal Officer (PNO)

For cases not resolved at Level 1 & 2

Write to Principal Nodal Officer

• Name of Principal Nodal Officer : Mr. Makarand Mandke
• Designation : Executive Director
• Dedicated PNO email ID : pno@saralloan.com
• The customer shall not pay any commission to staff or anyone to avail of the loan from the Company.
• Contact address : 301, Vikaram Goldmine, Off F.C. Road, Pune- 411004, Maharashtra (india)
• Escalation timeline : (7 days)

Level 4 – RBI Integrated Ombudsman

If the complaint is not resolved satisfactorily within 30 days, the customer may approach the Reserve Bank of India under the Integrated Ombudsman Scheme.

Banking Ombudsman

• You may approach the Office of the Banking Ombudsman, Reserve Bank of India
• Register your complaint at: https://cms.rbi.org.in
• RBI Contact Centre: 14448